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Guarantee & Returns Policy

We want you to shop with complete confidence. That is why every product we sell is covered by our very generous 90 Day Change-of-Mind Returns Policy and 5 Year Money-Back Guarantee of Satisfaction.

90 Day Change-of-Mind Return Policy

If you change your mind about purchasing an item for any reason whatsoever, you may return the item within 90 days from the date you receive the item, for a full refund, a replacement or an exchange*.

5 Year Money-Back Guarantee of Satisfaction

HTML5 IconIn addition to our Change-Of-Mind Return Policy, if you receive a product that is defective or incomplete in any way, or the product becomes defective through normal, intended use and through no fault of your own, you may return the product free for a full refund, a replacement or an exchange* within 5 years of the date you receive the product from us.

Our guarantee is one of the strongest in the business. Compare it with other mail order and e-commerce companies, or any company for that matter!



* Please note that if you are seeking a refund, the initial postage, shipping and insurance costs (henceforth referred to as "Postage Costs") for sending the item(s) to you, as well as the postage to return it to us (if required), will not be refunded. (Note that if the item is defective, at our discretion we may not require for you to return the item(s)). Nevertheless, you will get a full refund for the value of the items returned. Similarly, if the item(s) are being replaced or exchanged, we will not reimburse you for Postage Costs for sending the item(s) initially to you or for you to return the item(s) to us (if required), but you will not need to pay any postage for the shipping of the new replacement item(s) to you.

How to return your item(s)

Included in your order parcel(s) will be an Order Summary Form, which also has an Exchanges and Refunds Form on the back. Please complete the Exchanges and Refunds Form and follow its instructions with regards to returning the item(s) by post. Note that if you wish to return an item because you believe it is defective or incomplete, please first contact us before returning the item.

Applicable Legislation

Windsor Mail's Returns and Warranty Policy is compliant with the Australian Consumer Guarantees. Nothing in this policy contravenes the application of that body of legislation.

Why shop with us?
Free gift with every catalogue orderFree entry with every order
into our Prize Draws
5 Year Money Back GuaranteeProudly Australian owned and operated
Send us an order from our catalogue and you'll get a superb free gift. See each catalogue for details. Does not apply to online orders. With every order placed either online or from a catalogue, you get a free entry into our Prize Draw. Win up to $1,000,000! If you're not completely satisfied with your product choice, you can return it within 5 years for a full refund - no questions asked! Established in 1989, Windsor Mail is an Australian family-owned and operated business, headquartered in Malaga, WA.
Over 450,000 customers in
Australia and New Zealand
Exellent postage ratesUnmatched customer serviceSecure online payments
Over the last 26 years Windsor Mail has delivered over 15 million products to over 450,000 customers throughout Australia and New Zealand. Windsor Mail has a long history with Australia Post and has secured excellent postage rates, which we can pass on to you. We have a large team of experienced and friendly Customer Service Consultants to handle your queries. We use Comodo's Digital Security Certificates and SSL encryption to safeguard your information, and process your transactions using PayPal.
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