Shipping & Delivery

For online orders through the Cart Checkout
For online orders through the Catalogue Online Order Form
For posted catalogue order forms

For online orders through the Cart Checkout

Postage rates

All Windsor Mail orders are delivered by Australia Post. Having been in business with Australia Post for over 27 years, we have secured great rates that we can pass on to you.

For all orders through this website's Cart Checkout, we charge a flat postage rate of AUD $9.95 to all Australian and New Zealand shipping addresses, regardless of the number of items or the size of the items in the order.

Please note that currently online orders on this website can only be placed to Australian and New Zealand shipping addresses. Orders placed via PayPal to addresses outside of Australia and New Zealand and their territories will be rejected - the order will not be fulfilled and the customer will be refunded for the PayPal transaction.

Shipping insurance

Online orders are shipped as Australia Post's Registered Post e-Parcels, and already include shipping insurance in the event of loss or damage in transit. Thus there is no additional charge for shipping/postage insurance for online orders.

Shipping times

We understand that you would like to receive your order as quickly as possible and that you would like to know when it will arrive. The time taken to deliver your order will depend on, amongst other things, your shipping address and the stock availability of the items you have ordered.

Provided all items are in stock, as a guideline you can expect the following estimated shipping times:

^a Usual business days are from Monday to Friday, excluding Public Holidays.

Delivery information

All orders placed from the Online Checkout on this website require a signature upon delivery. Australia Post typically only delivers during business hours, so if you are not expecting to be home during these hours, we suggest you provide us with an alternative address for delivery, e.g. your work address. You can also enter specific delivery instructions during the checkout process.

Delivery is usually done straight to your door (or to the door/entry of your place of work). If there is no one available to sign for the delivery or if the local postal service does not offer this direct service, then a card will be left in your mailbox advising you of either a post office to collect your parcel from or in the case of a courier delivery, a contact number to call to re-arrange the delivery.

For orders placed from the Online Checkout on this website, you will be emailed with tracking information for your parcel(s) once the parcel(s) have been despatched from our warehouse.

Generally speaking, all items in an order will be sent in one e-parcel, unless the items cannot all fit in one e-parcel or if one or more items is out of stock. No extra postage will be charged to you if more than one parcel has to be sent.

For more information about Australia Post’s e-parcels, click here.

In the event of an unforeseen shipping delay

For orders placed from the Online Checkout on this website, if delays in order processing occur that will push your delivery date outside of the abovementioned timeframes, you will be notified by email with the expected despatch date and approximate delivery date. If an item is stated on the website as being in stock, but due to an expected technical glitch or otherwise the item is in fact not in stock, we will also notify you by email with the expected despatch date and approximate delivery date. If we are unable to restock your item after payment has been received, we will contact you by telephone to organise an exchange or refund.

For online orders through the Catalogue Online Order Form

Postage rates

All Windsor Mail orders are delivered by Australia Post. Having been in business with Australia Post for over 27 years, we have secured great rates that we can pass on to you.

For all orders through this website's Catalogue Online Order Form, we charge a flat postage rate of AUD $9.95 to all Australian and New Zealand shipping addresses , regardless of the number of items or the size of the items in the order.

Please also note that currently online orders on this website can only be placed to Australian and New Zealand shipping addresses. All prices in catalogues sent to Australian customers are in Australian Dollars inclusive of Australian GST (Goods and Services Tax), and all prices in catalogues sent to New Zealand customers are in New Zealand Dollars, inclusive of NZ GST.

Shipping insurance

For orders through the Catalogue Online Order Form, we offer optional shipping insurance for your parcels, which covers the free replacement of parcels/items that are damaged or lost in the mail. This insurance costs only $2.50 per order. This insurance covers the free replacement of items/parcels that are lost or damaged in the mail. If a parcel containing your order is lost in the mail, we will re-send your parcel at no extra cost to you. If item(s) from your order arrived damaged, you will be able to get a replacement, exchange or full refund for the item – please see our 5 Year Money Back Guarantee of Satisfaction policy.

Shipping Times

Orders to Australian addresses

For deliveries to Australian addresses, usually, it takes less than 14 days for your goods to be delivered from when we receive your order. However, please allow up to 6 weeks for delivery, especially if placing an order in time for Christmas.

The exact time taken to deliver your order will depend on, amongst other things, your shipping address and our current volume of orders.

Orders to New Zealand addresses

For catalogue orders placed for delivery to a New Zealand address, usually, it takes less than 28 days for your goods to be delivered from when we receive your order. However, please allow up to 8 weeks for delivery, especially if placing an order in time for Christmas.

The exact time taken to deliver your order will depend on, amongst other things, your shipping address and our current volume of orders.

Delivery information

Orders placed from a catalogue will be despatched as Australia Post e-parcel(s), with no signature required upon delivery. If nobody is at home and the parcel(s) do not fit in your letterbox, the parcel(s) will be left at your front door. For more information about Australia Post’s e-parcels, click here.

Generally speaking, all items in an order will be sent in one e-parcel, unless the items cannot all fit in one e-parcel or if one or more items is out of stock. No extra postage will be charged to you if more than one parcel has to be sent.

In the event of an unforeseen shipping delay

For orders placed from the Catalogue Online Order Form on this website, if delays in order processing occur that will push your delivery date outside of the abovementioned time-frames, you will be notified by email with the expected despatch date and approximate delivery date. If an item is stated on the website as being in stock, but due to an expected technical glitch or otherwise the item is in fact not in stock, we will also notify you by email with the expected despatch date and approximate delivery date. If we are unable to restock your item after payment has been received, we will contact you by telephone to organise an exchange or refund.

For posted catalogue order forms

Postage rates

For catalogue orders placed by sending a paper order form in the mail, please refer to the relevant order form for the applicable postage rates.

Shipping insurance

For catalogue orders, we offer optional shipping insurance for your parcels, which covers the free replacement of parcels/items that are damaged or lost in the mail. This insurance costs only $2.50 per order. This insurance covers the free replacement of items/parcels that are lost or damaged in the mail. If a parcel containing your order is lost in the mail, we will re-send your parcel at no extra cost to you. If item(s) from your order arrived damaged, you will be able to get a replacement, exchange or full refund for the item – please see our 5 Year Money Back Guarantee of Satisfaction policy.

Shipping times

Orders to Australian addresses

For deliveries to Australian addresses, usually, it takes less than 14 days for your goods to be delivered from when we receive your order. However, please allow up to 6 weeks for delivery, especially if placing an order in time for Christmas.

The exact time taken to deliver your order will depend on, amongst other things, your shipping address and our current volume of orders.

Orders to New Zealand addresses

For catalogue orders placed for delivery to a New Zealand address, usually, it takes less than 28 days for your goods to be delivered from when we receive your order. However, please allow up to 8 weeks for delivery, especially if placing an order in time for Christmas.

The exact time taken to deliver your order will depend on, amongst other things, your shipping address and our current volume of orders.

Delivery information

Orders placed from a catalogue will be despatched as Australia Post e-parcel(s), with no signature required upon delivery. If nobody is at home and the parcel(s) do not fit in your letterbox, the parcel(s) will be left at your front door. For more information about Australia Post’s e-parcels, click here.

Generally speaking, all items in an order will be sent in one e-parcel, unless the items cannot all fit in one e-parcel or if one or more items is out of stock. No extra postage will be charged to you if more than one parcel has to be sent.

In the event of an unforeseen shipping delay

For orders placed from catalogues, if delays in order processing occur that will push your delivery date outside of the abovementioned time-frames, or in the unlikely event that (some of) your ordered item(s) are not in stock, you will be notified by mail with the expected despatch date and approximate delivery date. If we are unable to restock your item after payment has been received, we will contact you by telephone to organise an exchange or refund.