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Online Order Terms and Conditions

Product Information
Order Processing
Returns and Warranties
Prize Draw
Privacy Policy


Windsor Mail Pty. Ltd. adheres strictly to its Terms and Conditions and expects all customers who visit this website to do the same.

In these Terms and Conditions, "we"; refers to Windsor Mail Pty. Ltd. (ABN 83003579128) of PO Box 2788, Malaga, WA 6944 Australia and "you" refers to you, the customer.

We reserve the right to correct any published errors, edit or remove content (including customer feedback), refuse service, terminate accounts or cancel orders at our sole discretion.

We possess the right to change these Terms and Conditions at any time. You are not permitted to deem rights and obligations under these Terms and Conditions unless you have received prior written consent from Windsor Mail. Any unauthorised rights and obligations will be deemed non-applicable and void.

Whether or not it is our mistake or yours to enforce any Term or Condition, does not constitute a waiver of the Term or Condition. These mistakes will in no way affect the right for Windsor Mail to enforce such Term or Condition at a later stage.

Windsor Mail is not liable for any delay in performing its required obligations under these Terms and Conditions if such a delay is caused by circumstances or events beyond our control. If these circumstances occur, Windsor Mail is entitled to a reasonable extension of time to perform its obligations.

Product Information

While we do our best to ensure that all our items showcased on the site are accurately photographed and described, some products may vary somewhat from the supplier's original samples. Some of our products come in various interchangeable designs (e.g. watches), which is noted in the product description. If you are not happy with the variant you received, feel free to contact us and request a refund or exchange. All sizes quoted on this website are approximate only.

All goods advertised on the site are brand new, never before used or unboxed. The only exception we make is for items that are returned from our customers that have been thoroughly verified as still being in an as-new, saleable condition. If you discover that the item you have received appears to be tampered with or used, you are eligible to a full refund under our Returns Policy.


Windsor Mail reserves the right to change prices for any of its products displayed on the site at any given time. All prices displayed exclude shipping costs but includes GST (Australian Goods and Services Tax), and are in Australian Dollars (AUD).


All payments are currently only available through PayPal. When you click the "Place Order" button at the end of the checkout process, you will be re-directed to the PayPal website to complete the payment.

Disclaimer: The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. Before deciding to sign-up or use the PayPal service you should consider the Product Disclosure Statement, available at

Order Processing

As soon as payment is made, the order will be entered into our system, and process of picking, packing and despatching your order will be ready to commence. Any order placed on a public holiday or weekend will not begin order processing until the next business day. Please note that depending on the current volume of orders, your order may have to wait in the queue for processing – usually for no more than 1 business day.

Returns and Warranties

Please see our Guarantee and Returns policy page for further information.

Prize Draw

By placing an order through the Online Checkout on this website, you automatically receive free entry into our bi-annual Grand Prize Draw. Please see our Prize Draw Terms and Conditions.

Privacy Policy

Windsor Mail respects your privacy. We shall handle the personal details you submit to us when placing an order in accordance with our Privacy Policy, which is compliant with the latest Australian Privacy Principles. Please see our Privacy Policy for details.

Why shop with us?
Free gift with every catalogue orderFree entry with every order
into our Prize Draws
5 Year Money Back GuaranteeProudly Australian owned and operated
Send us an order from our catalogue and you'll get a superb free gift. See each catalogue for details. Does not apply to online orders. With every order placed either online or from a catalogue, you get a free entry into our Prize Draw. Win up to $1,000,000! If you're not completely satisfied with your product choice, you can return it within 5 years for a full refund - no questions asked! Established in 1989, Windsor Mail is an Australian family-owned and operated business, headquartered in Malaga, WA.
Over 450,000 customers in
Australia and New Zealand
Exellent postage ratesUnmatched customer serviceSecure online payments
Over the last 26 years Windsor Mail has delivered over 15 million products to over 450,000 customers throughout Australia and New Zealand. Windsor Mail has a long history with Australia Post and has secured excellent postage rates, which we can pass on to you. We have a large team of experienced and friendly Customer Service Consultants to handle your queries. We use Comodo's Digital Security Certificates and SSL encryption to safeguard your information, and process your transactions using PayPal.
Contact Us

Help Line:
1300 305 012
10am-6pm EST,
Monday - Friday

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